Terms & conditions

These terms apply to all bookings with ZanVanilla Safari & Tours, P.O. Box 3651, Nungwi, Zanzibar, Tanzania.

Payment

• We accept cash in US dollars (USD) and euros (EUR).
• We accept all major credit and debit cards. A 5% surcharge applies to card payments to cover bank fees.
• Payments from overseas bank accounts must be paid in full. Bank and transaction fees are paid by the sender.

Bookings

1. All groups must be paid before departure. A verbal quote is an estimate only; the price is confirmed in writing when your booking is confirmed.
2. No credit or refund is possible for unused services. If you change your travel arrangements while abroad, you are responsible for any extra costs or difficulties that result.
3. If your flight is delayed, meals and accommodation should be provided by your airline. Extra transfers needed to join a group are paid by you and may be reclaimed from your travel insurance.
4. Prices are based on current exchange rates and local costs and may change before or after you book. If the price rises by more than 10% of the holiday cost, you may cancel for a full refund of all money paid.
5. Our holidays are planned months in advance, so some arrangements may need to change; we reserve the right to make such changes.
6. Compensation does not apply to changes caused by war, riots, strikes, terrorism, industrial disputes, natural disasters, fire, airport or port closures, adverse weather or similar events beyond our control. In these cases we will offer a comparable alternative where available, or refund the money you paid.
7. Guests under 18 must be accompanied by a responsible adult.
8. Cancellations within 24 hours, no-shows and changes of mind on the day are charged in full.

Children

• Ages 3 and under: free of charge.
• Ages 4 to 12: 50% of the adult price.
• Ages 13 and over: adult price.

Cancellations

Cancellations must be made in writing (email is accepted). Deposits are non-refundable, and the following charges apply:

• 30 days or more before arrival: no charge beyond the non-refundable deposit
• 20–30 days before arrival: 50% of the full booking value
• 10–19 days before arrival: 75% of the full booking value
• 1–9 days before arrival: 100% of the full booking value

See our Cancellation & Refund Policy for details.

Group leaders and free places (FOC)

Group leaders and guides travel free while accompanying their group. For groups we normally offer one free place for every 20 paying guests; any other free places must be agreed in advance with our sales team.

Travel agents without credit

• Invoices must be requested at the time of booking.
• Final client numbers must be confirmed 30 days before arrival.
• We invoice according to final numbers, and payment must be received before arrival.

Travel agents with credit

Bookings require a 30% deposit. The balance is due no later than four weeks before the start of the tour; bookings made within four weeks must be paid in full. If the balance is not received by the due date, we may treat the booking as cancelled and apply cancellation charges. Late bookings are accepted at the Director’s discretion. We are not responsible for lost accommodation or activity bookings caused by late payment. Group tour companies must settle their account within their agreed credit terms.

Contact

Email info@zanvanillasafari.com or WhatsApp +255 620 388 138.