Cancellation & refund policy

Charges are a percentage of the full booking value and are counted from your arrival date. Your deposit is never refunded.

How to cancel

All cancellations must be made in writing — email is fine. Send yours to booking@zanvanillasafari.com with your name and booking details. Your cancellation date is the day we receive your message.

Deposits

Your deposit is non-refundable in all cases, including cancellations made 30 days or more before arrival. The charges above apply to the rest of your booking.

Same-day cancellations and no-shows

Cancellations within 24 hours of the tour, no-shows, and changes of mind on the day are charged the full price of the booking.

Unused services

We can’t refund services you choose not to use once your holiday has started. If you change your plans while travelling, any extra costs are your responsibility.

If we have to change or cancel

If a tour can’t run because of events beyond our control — such as severe weather, natural disasters, strikes, civil unrest or the closure of an airport or port — we’ll offer you a comparable alternative where one is available, or refund the money you paid.

If the price of your holiday rises by more than 10% after you book, you can cancel and receive a full refund of everything you’ve paid.

Flight delays

If your flight is delayed, meals and accommodation are usually covered by your airline. Any extra transfers needed to join your tour are paid by you and may be claimable on your travel insurance.

How refunds are paid

Refunds go back to the original payment method. Bank, transfer and card fees are not refundable.

Questions

Message us on WhatsApp (+255 620 388 138) or email info@zanvanillasafari.com. See also our Terms & Conditions.